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Terms & Conditions

General

This web site, as well as all related rights, is the sole property of the White, Santorini (tWS). All the products presented on this website are produced by tWS.

1. Acceptance of conditions

2. Products information

3. Ordering terms

4. Delivery information

5. Order Cancellation

6. Pricing policy

7. Payment

8. Jurisdiction

9. Guarantee

10. Legal information, Privacy and Communications

1. Acceptance of conditions

The client acknowledges having acquainted him/herself, at the time the order is made, with the specific conditions of sale announced on this screen and declares expressly to have accepted them without reservation.The present general terms and conditions regulate the contractual relations between tWS and the client, the two parties accepting them without reservation. These general conditions of sale supersede all other conditions appearing in any other document, except for prior express written dispensations.

2. Products information

The pictures illustrating the products are not part of the contract. If errors are found in them, tWS shall in any case be held liable for them. The majority of products offered to the clients by tWS are available in our stockroom. A delay could be asked if the item is out of stock or in case of a manufacturing delay. In this case you will be immediately notified my mail or telephone by our services.

3. Ordering terms

The automatic system of order recording are considered as valid proof of the nature, contents and date of the order. tWS confirms the acceptance of the order to the client at the email address supplied by the client. The sale is only concluded upon the confirmation of the order. tWS reserves the right to cancel any order from a client with whom a dispute exists regarding the payment for a prior order.


The information stated by the buyer during the entry of the order is the responsibility of the buyer: If an error is made during the entry of the address of the recipient of the order, the seller will not be held responsible for any impossibility to deliver the product.

4. Delivery information

After confirmation of the order, tWS promises to deliver to its transporters all items ordered by the buyer, within 48 work-day hours (pending the availability of the items - stock depletions - manufacturer delays). These transporters promise, by contract with tWS to deliver the order to the addressee at the addressed furnished by the buyer to tWS.


Concerning deliveries, the customer has to pay all taxes concerning importation of products, customs duties, value added tax and all other taxes according to the laws of the country where the order is received. All orders placed with tWS are for the personal use of the customers. tWS is removed from all legal responsibility if taxes are not paid by the customer.

Delivery will be carried out by agreed transporters chosen by tWS, depending on the destination country and the order details (weight, volume). A delivery delay does not give the purchaser the right to claim damages and interest.

The following forces considered to be outside the control of the seller and relieve the seller of their delivery obligation: war, riots, fire, floods, strikes, accidents, and inability to be supplied. The merchandise always travels at the risk and peril of the addressee. Always check your package upon arrival. You have a period of 48 hours to notify the transporters in case of missing or damaged items.

For reasons of availability, an order could be delivered in multiple shipments to the client. If the client wishes to have items delivered to 2 different places, he/she must send 2 orders, with the corresponding delivery charges.

5. Order Cancellation

You have 7 days (beginning upon the receipt of the items) to decide whether you are satisfied with the merchandise. In case of exchange or reimbursement, take contact with tWS at orders@thewhitesantorini.com to give the return reason and obtain a return number to apply on your parcels. Then return the item(s) in their original state, in their original packaging, accompanied by any accessories, user manuals and documentation to the following address:

THE WHITE SANTORINI

Agion Saranta 32, Nea Erythraia

14671, ATHENS, GREECE


If you exercise your right to reject the order, tWS is required to reimburse the amount paid by the client, without fees, with the exception of the return shipping amount. The reimbursement must be made within 30 days of receipt of the returned item(s).


6. Pricing policy

Prices are shown in Euros. The price indicated in the product description does not include shipping fees. The price indicated in the order confirmation does not include Value Added Tax (VAT/TVA) except for Greece. Once the customer receives the shipping method confirmation, this price includes the price of the product, handling fees, packaging and preservation of the product, shipping fees and setup.


7. Payment

The price billed to the client is the price indicated on the order confirmation sent by tWS. The price of the products is payable according to the chosen method. All electronic payments are secured by the ALPHA BANK secure payment method.


In case of electronic payment, the order validated by the client will not be considered effective until the bankcard payment centers concerned have given their approval. In the case of refusal by the said bankcard centers, the order will be automatically cancelled and the client will be notified by email. In any case, tWS reserves the right to refuse any order from a client with whom there exists a dispute.


8. Jurisdiction

The present contract is subject to Greek law. tWS cannot be held liable for damages of any kind, either material, intangible or corporal, resulting from the malfunctioning or misuse of products sold on this site, or from any modification of these products from their original manufactured state. The responsibility of tWS shall be limited in any case to the amount of the order, and they will not be held liable for simple errors or omissions which could subsist despite all the precautions taken in the presentation of the products. In case of difficulty in the application of the present contract, the buyer has the option, before taking any legal action, to seek an amicable solution, notably with the aid of: a professional association in the field, a consumer association or any other counsel of his/her choice. You are reminded that search for an amicable solution does not interrupt the 'brief delay' of the legal warranty, nor the duration of the contractual guarantee. You are reminded that, as a general rule and pending the assessment of the Courts, the respect of the dispositions of the present contract relative to the contractual guarantee assumes that the buyer honors his financial obligations towards the seller. Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in the person who takes the trouble to present his/her situation. In the case of a dispute, the client will address him/herself first to the enterprise to obtain an amicable solution. Failing that remedy, the Commercial Court of tWS is the sole competent authority, regardless of the place of delivery or the method of payment accepted.


9. Guarantee

tWS guarantees that all the products selected are produced according the actual Greek conformity, security and environment rules. In any case, tWS cannot be held responsible for regulations and laws in effect in the delivery country.


10. Legal information, Privacy and Communications

The collection of personal information is necessary for mail-order sales, this information being indispensable for the shipping and handling of orders, the settlement of invoices and warranty contracts. The omission of information will cause the order to be cancelled. Furthermore, tWS promises to not share, either freely or for payment, the addresses of their clients with any third party.


The current conditions of sale are regulated by Greek law, only the courts in ATHENS, Greece are solely competent in case of dispute or litigation.

Identification

the White, Santorini

Agion Saranta 32, Nea Erythraia

14671, ATHENS, GREECE

Tel: +30 210 620 7302

VAT number: Request

Email: info@thewhitesantorini.com

Web Site : www.thewhitesantorini.com