Dear tWS site visitor,
Thank you for taking the time to read our Returns & Exchanges Policy. The purpose of this document is to set the framework upon which return & exchange claims and transactions will be handled. Reading it will inform you about your rights should you decide to return an item purchased from us, as well as the procedures to be followed.
Right of withdrawal
You have the right to return an order purchased from tWS within seven (7) working days from the date you received it without stating the reason for the return. The product will have to be shipped back to us, in mint condition and original packaging, within 30 days of the purchase and at the customer's expense. In the case of withdrawal, tWS will refund the value of the order less shipping costs and credit card or paypal fees.
tWS products, packaging and shipments undergo meticulous quality control. However, should you receive items not in accordance with your order, tWS shall refund shipment costs as well.
Eligible return items:
We accept unused / unworn, unwashed and undamaged merchandise with the original tags attached for a full refund or exchange within fourteen (14) days from the day you received them. To be eligible for a refund or exchange all items must be returned in the original packaging and in original condition with all shipping materials intact.
- Returns of damaged or worn goods cannot be accepted.
- Returns of goods with broken seals cannot be accepted.
- Returns of goods lacking Returns Form, packing list or receipt cannot be accepted.
- Orders that were shipped more than fourteen (14) days ago are not eligible for return / exchange and will not be accepted.
- Sale items cannot be exchanged as sufficient stock may not be available.
Shipping cost of returns & exchanges:
In case of return, the cost of shipping to tWS shall burden the customer.
Products lost during returns will not be refunded.
1. Download and fill out our Returns Form here.
2. Note the quantity and reason(s) for return on your return form.
3. Pack your return securely, in the original package and include your completed packing list and receipt.
4. Email the Returns Form to tWS at firstname.lastname@example.org (forms without filled in required fields marked with * will not be considered valid).
Please send your return in the original packaging to:
the White Santorini
Agion Saranta 32, Nea Erythraia
T: +30 210 620 7302
You will be notified by email as soon as we receive the items.
All returns are thoroughly inspected by tWS. Returns are accepted only upon approval on behalf of the company. Should your return be accepted, the exchange or refund will be completed within a maximum of 15 days.